Terms of Business
All prices for branded new and bespoke equipment do not currently include carriage - to be arranged when ordering.
Please check exact prices with us as the current exchange rate volatility can cause short term price changes.
Most commercial equipment is carriage paid.
Carriage for pre-owned equipment to be arranged on an individual order basis if item(s) not collected from Buxton.
Alternatively, we can personally deliver large items at a cost of 30 pence per mile.
A deposit of 50% is required with orders for bespoke products, some or all of which may be retained by Peak2Valley Instruments on cancellation during manufacturing stage. This is due to each instrument being tailor-made.
For Istar Optical, APM Apo and CFF optical tube assemblies and components, standard delivery terms require a 50% deposit with order, balance cleared in full immediately prior to shipping. For special orders, a non-refundable 50% deposit with order is required.
For overseas orders, special terms apply in all cases - contact us for more specific details.
Where a 50% deposit is taken, the balance may be subject to currency fluctuations. To avoid these fluctuations, payment may be accepted in ful at the outset.
We will endeavour to provide reasonably accurate delivery dates, but these may subject to changes and circumstances beyond our control and, unless otherwise stated, time will not be the essence of the contract.
Warranty issues must be notified to us and procedure agreed prior to shipping items to us for evaluation/repair/replacement. Branded goods - manufacturer's warranty applies provided that the items have not been tampered with or repairs attempted without our prior consent. In particular, lens cells must not be disassembled under any circumstances as this will invalidate the warranty. It is possible on rare occasions for the outer lens retaining ring on refractors to become slightly loose during transport - this ring may be very carefully retightened sufficiently to reduce any movement in the lens assembly. However, overtightening of the lens in it's cell will tend to introduce image distortion - please contact us in the first instance for advice.
In addition, electrical equipment should be used only with supplied leads. Unauthorised use of incorrect leads has been known to cause catastrophic damage to drives and controllers, and such damage will not be covered by the warranty, but may be repaired at customer's cost.
Returns policy - P2V complies with current EU/UK Sale of Goods legislation, namely:
(a) Goods purchased in a retail environment, eg trade show or at our premises, returns are at our cost provided a warranty issue occurs. P2V retain the right to repair or adjust equipment or, in the event of a serious issue, replace or refund.
(b) Goods purchased without seeing them - known as distance selling - customers have a 14 day cooling off period to inform us of their change of mind and a further 14 days to return the goods.
Note that distance selling rules do not apply to made to order/bespoke items, where a 14 day cooling off period does not apply in law.
(c) At no time should the customer contact original manufacturers, who will simply refer the matter to us as distributors/retail sellers.
(d) At no time shall customers return items to P2V or original manufacturers without discussing with us in the first instance. If this happens, the goods remain the property of the customer who will be responsible for all carriage and insurance costs in the event of no fault being found on inspection by P2V or the original manufacturer.
(e) Returns must be in original packaging in all circumstances.
(d) Non-warranty returns may be accepted within 28 days but a restocking charge will apply, the charge dependant on the condition of returned items.
Our offer to repurchase equipment originally supplied by us within 12 months at specified purchase price when upgrading is subject to condition - optical, mechanical and cosmetic - and the upgrade equipment will usually be at our normal list price. Original packaging should be retained if it is the customer's intention to take advantage of the 12 month upgrade arrangement. If the original purchase involved a part-exchange of customer's equipment, said equipment will have a notional value as part of the original purchase arrangement.
Pre-owned equipment is generally sold without warranty, but we try to ensure that equipment is fully functional unless otherwise stated. Customers should have electrical equipment tested for safety, especially on vintage or antique models, and all mains powered drives should be used in conjunction with earth protection circuit breakers.
Payments will be accepted in cash, bank transfer or by cheque. Cheques in final payment must be cleared through our bank prior to collection or delivery of goods.
Overseas purchasers must pay in Sterling, unless otherwise stated.
We can accept Credit or Debit cards via our WorldPay payment gateway or PayPal, however a small surcharge may apply to reflect additional merchant account costs.
Bank charges should be paid by the purchaser in respect of transfer payments.
We would remind customers that prices quoted for imported goods are subject to change, reflecting significant currency fluctuations.
This is because we endeavour to keep prices as low as possible, and supply most items to specific order, rather than from stock.
All prices quoted include VAT at standard UK rate.
VAT REGISTRATION NUMBER : 101 5935 45
Secure card payments through WorldPay, PayPal and bank transfer